Refund policy

Return Policy

At RJM Customs, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our return policy below to ensure a smooth return process.

1. Returns & Exchanges

• We accept returns and exchanges within 30 days of receiving your order.
• To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging (if applicable).
• Unfortunately, we cannot accept returns or exchanges on customized or personalized items, unless they arrive damaged or defective.

2. How to Return an Item

• Please contact us at rjmcustomsinfo@gmail.com within 30 days of receiving your order to request a return authorization.
• Include your order number and a brief explanation of the reason for the return or exchange.
• Once your return is approved, we will provide you with instructions on how to send the item back.

3. Refunds

• Once we receive the returned item, we will inspect it to ensure it meets the return requirements.
• If approved, we will process a refund to your original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at rjmcustomsinfo@gmail.com, including a photo of the damaged item, and we will work with you to resolve the issue. In such cases, we will cover the return shipping costs.

5. Non-Returnable Items

• Customized or personalized items
• Gift cards or vouchers

We appreciate your understanding and support for RJM Customs. If you have any questions or concerns about our return policy, please don’t hesitate to reach out!